One thing I've done quite a bit of since taking on the network architect role last summer is meet with LSPs to discuss their networking needs. Just yesterday we met with the Center for Genomics and Bioinformatics, this morning we're meeting with the Computer Science department, and Friday with University College @ IUPUI. What I've learned is that there are many excellent LSPs and that they know their local environment better than we ever will.
As the network becomes more complex with firewalls, IPS', MPLS VPNs and such, I think we (UITS) need to find ways to provide LSPs with more direct access to affect changes to their network configurations and with direct access to information about their network. For example, if an LSP knows they need port 443 open in the firewall for their server, what benefit does it add to have them fill out a form, which opens a ticket, which is assigned to an engineer, who changes the firewall config, updates the ticket and emails the LSP to let them know it's completed ?
Okay, it sounds easy enough to just give LSPs access to directly edit their firewall rules (as one example) - why not just do this ?
First, you have to know which LSPs are responsible for which firewall rules. To do that you first need to know who the "official" LSPs are, but then you also need to know which IP addresses they're "officially" responsible for. It turns out this is a pretty challenging endeavor. I've been told we now have a database of "authoritative" LSPs that is accomplished by an official contact from the department (e.g. dean) designating who their LSPs are. But then you need to associate LSPs with IP addresses - and doing this by subnet isn't sufficient since there can be multiple departments on a subnet. The DHCP MAC registration database has a field for LSP, but that only works for DHCP addresses and is an optional user-entered field.
Second, you have to have a UI into the firewall configuration that has an authentication/authorization step that utilizes the LSP-to-IP information. None of the commercial firewall management products I've seen address this need, so it would require custom develop. The firewall vendors are all addressing this with the "virtual firewall" feature. This would give each department their own "virtual firewall" which they could control. This sounds all fine and good, but there are some caveats.... There are limitations to the number of virtual firewalls you can create. If you have a relatively small number of large departments, this is fine, but a very large number of small departments might be an issue. Also, one advantage of a centrally managed solution is the ability to implement minimum across-the-board security standards. None of the virtual firewall solutions I've seen provide the ability for a central administrator to set base rules for security policy that the virtual firewall admins cannot override.
Third, it is possible to screw things up and, in some rare cases, one person's screw up could affect the entire system. High-end, ASIC-based firewalls are complex beasts and you should really know a bit about what you're doing before you go messing around with them. So would you require LSPs to go through training (internal, vendor, SANS, ?) before having access to configure their virtual firewall ? Would they have to pass some kind of a test ?
I don't think any of these hurdles are show-stoppers, but it will take some time to work through the issues and come up with a good solution. And this is just one example (firewalls) of many. Oh, and people have to actually buy-in to the whole idea of distributing control !